This role is closed
Perplexity is no longer accepting applicants for this position. Browse other live web3 jobs or check out similar roles below.
Get Discovered
No applications. Teams find and message you directly.
Get discovered. Join the talent poolNo account needed · 0 people in the pool→
No account needed. Teams find you and reach out directly.
0 people already in the pool
◆ 6/10
supporttechCustomer Supportremote
About this role
Join Perplexity as a Senior Support Specialist to assist users with technical issues in our desktop apps, enhancing their AI-native browsing experience.
Description
We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.
Responsibilities
- Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
- Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
- Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
- Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
- Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
Requirements
- 3+ years of experience in technical support engineering roles, with a focus on application development.
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
- Experience leveraging AI tools to optimize workflows and improve team efficiency.
Job Details
Market range (est.)$120k–$245k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedOct 6, 2026 (6d ago)
Tags & Skills
supporttechCustomer Supportremote
Tech Stack
technical supportapplication developmentAI tools