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Join Playtech as a Field Service Engineer to install, maintain, and support IT-based gaming systems across the UK. Enjoy a hands-on role with travel opportunities and a focus on customer engagement.
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.
You will:
- Be responsible for the installation, commissioning, support, and maintenance of a diverse range of IT-based gaming systems, including:
- Servers and associated hardware
- Tablet PCs and charging stations
- Software updates (with guidance from in-house specialists where required)
- Assist customers with training and support
- Have additional responsibilities including:
- Conducting site surveys ahead of installations
- Planning upcoming work in coordination with the Head of Delivery
- Fact-finding/understanding problems and working closely with the support team to resolve technical issues
- Consistently represent ECM Systems professionally on-site whilst delivering excellent customer service
You have:
- A full, UK driving license and eligible to be insured on company fleet vehicles
- Willingness to travel extensively across the UK, including regular overnight stays
- A flexible approach to working hours (early starts, evenings, and occasional weekends)
- Basic understanding of IT including networking knowledge
- Strong technical and troubleshooting experience
- A confident, professional and personable demeanor, even whilst under pressure
- Use of MS Office to produce basic technical documentation and site diagrams
- Comfortability working independently and can use your own initiative to overcome unexpected problems
You’ll get extra points for:
- Previous experience in field service, installation, or technical roles (full training is provided)
- Experience or prior knowledge of the UK bingo, casino, or gaming industry
What we offer:
- A Comprehensive training package including continuous personal development opportunities such as: PASMA, MEWP, Working at Height, Asbestos Awareness, Manual Handling and Lithium Battery Safety
- A varied, hands-on role with the opportunity to travel across the whole of the UK
- Supportive team environment within a well-established organisation
- Additional earning opportunities through overtime and on-call payments
- To develop and learn new skills so you can progress within the group
- A mobile phone and tools