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Join Playtech as a Global IT Support Specialist in Sofia, Bulgaria. Provide Tier 1-2 IT support, troubleshoot issues, and maintain IT assets in a dynamic and inclusive environment.
About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.
You will...
- Be part of global IT team and participate in company wide projects.
- Provide Tier 1-2 IT support for Playtech employees on-site and remotely.
- Troubleshoot IT problems globally via a centralized ticket system.
- Participate in the team’s on-call rotation, responding promptly to incidents and providing remote or on-site support when required.
- Track and keep IT assets inventory up-to-date.
- Be responsible for installation, administration, maintenance and troubleshooting different devices.
- Troubleshoot network issues.
- Communicate with employees to identify problems and advise on solutions.
You...
- Have 2+ years of experience in an IT support role, ideally gained within a large international corporate environment.
- Have a good understanding of Windows based client environments and Active Directory.
- Possess practical knowledge of computer hardware and maintenance.
- Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments.
- Are ready to contribute to documentation, KB, manuals and monitoring.
- Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly.
- Strong spoken and written English.
- A calm, friendly, and service-oriented approach when supporting non-technical users.
You'll get extra points for...
- Knowledge of MacOS operating systems and management.
- Experience in Cloud Solutions.
You will enjoy...
- Global scope and inclusive working environment.
- Constant learning and development opportunities.
- Ability to contribute to common success.
- Active lifestyle and mental well-being.
- Professional and relaxing environment.
- Vibrant working environment.