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Join Playtech as a Monitoring Specialist in Sofia, Bulgaria. Contribute to incident management and monitoring activities in a dynamic team environment.
About Playtech Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
Job Description
Ready to level up your career? Playtech Managed Services is looking for a proactive Monitoring Specialist with excellent communication, attention to detail, reaction time and problem-solving skills. Your influential mission. You will...- Join the Monitoring Team in Playtech Managed Services (PTMS).
- Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
- Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
- Monitor multiple business systems and detect incidents across multiple service dependencies.
- React by executing appropriate redundancy protocols based on service type.
- Coordinate incident communication with multiple parties.
- Familiarize yourself with Incident Management documentation.
- Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
- Liaise with third parties during Incident Management.
- Understand how the environments and available configurations work.
- Acquire insight into Incident Management processes in a global company.
- Communicate daily with other teams in and outside the company.
- Constantly develop skills and get new knowledge in the Incident Management domain.
- Carry out investigations to determine Incident root causes.
Qualifications
Components for success. You...- Are willing to develop your career in Incident Management.
- Have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
- Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
- Have good written and verbal communication skills in English and you can communicate with team members, clients, and stakeholders in English.
- You'll get extra points for...
Additional Information
Thrive in a culture that values...- Contribution and achievements by offering ample opportunities for internal growth.
- Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.