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Join Playtech as a Monitoring Specialist in São Paulo. Be part of a team ensuring business continuity through incident monitoring and management in the igaming industry.
About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
Your influential mission. You will...
- Join the Monitoring Team in Playtech Managed Services (PTMS).
- Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
- Work on shifts (16/7 coverage).
- Monitor multiple business systems and detect incidents across multiple service dependencies.
- React by executing appropriate redundancy protocols based on service type.
- Coordinate incident communication with multiple parties.
- Familiarize yourself with Incident Management documentation.
- Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
- Liaise with third parties during Incident Management.
- Understand how the environments and available configurations work.
- Acquire insight into Incident Management processes in a global company.
- Communicate daily with other teams in and outside the company.
- Constantly develop skills and get new knowledge in the Incident Management domain.
- Carry out investigations to determine Incident root causes.
Components for success. You...
- Are willing to develop your career in Incident Management.
- Have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
- Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
- Have good written and verbal communication skills in English and you can communicate with team members, clients, and stakeholders in English.
- You'll get extra points for...
- Having experience working with Grafana or similar tools.
Thrive in a culture that values...
- Empowerment, support, and mentoring.
- Constant learning and development opportunities.
- Active lifestyle and mental well-being.
- Fun company events.