Join Playtech as a Customer Service Associate fluent in Dutch and English. Provide exceptional support to Holland Casino clients and thrive in a collaborative environment.
About Playtech Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
- Help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support.
- Handle queries of existing customers via chat, e-mail, and/or phone calls.
- Use a professional and friendly approach in assisting with queries.
- Be empowered to resolve any customer issue.
- Follow our company's procedures and keep up with the standards.
- Meet predetermined personal and team targets.
- Have high-level verbal and written Dutch skills.
- Are fluent in English.
- Demonstrate advanced computer literacy.
- Possess excellent communication and multi-tasking abilities.
- Embrace teamwork, knowledge-sharing, and a supportive team environment.
- Present a strong commitment to achieving the team’s goals and targets.
- Have the flexibility to work shifts to accommodate both your personal and professional commitments.
- You'll get extra points for having experience in customer support or client-facing roles.
- Thrive in a culture that values contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.