Join Playtech as a Customer Service Associate to resolve customer queries and enhance brand relationships in a dynamic environment.
About Playtech Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
- Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
- Identify and assess customers’ needs to achieve satisfaction.
- Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship.
- Record all customer interactions accurately and confidentially within the provided systems and external communications.
- Build sustainable relationships through open and interactive communication.
- Are fluent in English.
- Are available to work on shifts, including late hours and night shifts.
- Have excellent communication and multitasking skills.
- Possess strong computer literacy.
- Are a proactive, resourceful problem solver who takes the initiative.
- Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
- Are motivated to achieve preset goals and targets.
- Thrive in a fast-paced environment.
- Exhibit friendliness, empathy, punctuality, and politeness.
- You will get extra points for: Having previous experience in online customer support.
- Thrive in a culture that values contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.