Duties and responsibilities

QC Governance and Oversight

• Take responsibility for the end-to-end Financial Crime and Onboarding QC framework for BCB Group, including standards, calibration, and escalations.
• Define and maintain the QC methodology (including sampling, scoring, and documentation) in line with Group policy, regulatory guidance, and internal risk appetite.
• Provide challenge on identified shortcomings and financial crime risk issues, ensuring a timely remediation process and clear accountability.
• Lead analysis of QC findings, drive corrective actions, and ensure BCB Group remains both audit and regulatory compliant.

Quality Control and Review

• Perform detailed quality reviews of Fraud/TM/KYC processes across a range of risk levels.
• Assess accuracy and consistency against the QC checklist and scoring criteria, as well as internal policies and regulatory requirements.
• Apply a risk-based approach in reviewing to identify inconsistencies and potential financial crime risks.
• Ensure all casework meets internal and external standards and support challenging conversations on findings.

Coaching & Improvement

• Work with the Financial Crime team to ensure timely completion of reviews and processes and support prioritisation of workloads to meet team objectives.
• Provide constructive feedback and coaching to team members.
• Identify recurring issues and themes, escalation trends, and recommend solutions at operational and technological levels.
• Support the development of quality standards, guidance, and training.

Stakeholder Management

• Engage with the Onboarding and Financial Crime Teams, including investigators, managers, and executives.
• Clearly articulate and justify QC decisions, particularly when challenged.
• Build strong working relationships to support a collaborative culture.

Process Change

• Contribute to process enhancements and efficiency initiatives across the team.
• Understand developments in UK and EU Law to support changes in the function.
• Provide input into process improvements, policy updates, control frameworks, and system improvements.
• Support implementation of regulatory or internal change initiatives.

What you will bring to the team:

• Experience managing a QC function in a FinTech or start-up environment.
• Experience as a financial crime investigator or analyst.
• Proficiency handling wide sets of data and presenting key findings.
• Confidence in communicating to key stakeholders.
• Desired: Experience working with Chain Analysis.

What We Offer

• 30 days annual leave per year.
• 4 wellbeing days per year.
• 1 company volunteering day per year.
• Private Healthcare (AXA + Livi 24/7 virtual doctors).
• Pension: 5% Employee / 3% Employer via Salary Sacrifice.
• Income Protection: 13 weeks full pay, then 67% salary (long-term absence).
• Life Insurance: 2x salary (death in service).
• Enhanced Parental Leave: 17 weeks full pay, 10 weeks half pay, then statutory — for all parents.
• Menopause Policy.