Fractional IT Support Technician

About the role

Elwood Technologies, an FCA-regulated firm, specializes in providing institutional investors with a comprehensive digital asset trading and risk management infrastructure. The role of Fractional IT Support Technician focuses on managing IT operations, user onboarding, and device management within the organization.

In this part-time position, you will be responsible for coordinating IT setups for new employees, managing software licenses, and ensuring compliance with security policies. Success in this role involves maintaining efficient IT processes and providing excellent support to users while adhering to corporate compliance standards.

The salary range for this role is between $31,900 and $36,600 per year.

Skills that matter here

• Google Workspace: You will manage user permissions and implement data retention policies.
• Okta: Experience with Okta is essential for managing software licenses and access control.
• Jira: You will use Jira for task management and support ticketing.
• Slack: Slack administration will be part of your responsibilities for team communication.
• Mobile Device Management: You will leverage MDM tools to manage and secure company devices.
• Python: Basic scripting in Python may be used to automate repetitive IT tasks.

Who this role suits

• You have a strong technical background and enjoy solving problems.
• You are organized and can manage multiple tasks efficiently.
• You communicate well with both technical and non-technical staff.
• You thrive in a structured environment with clear processes.

From the employer

Key Responsibilities

• User Lifecycle & Onboarding - New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.
• Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.
• Device & Endpoint Management (MDM):
• Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.
• Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).
• Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.
• Google Workspace Administration:
• Manage user permissions, Google Shared Drives, and Google Groups.
• Implement and audit data retention policies in line with corporate compliance.
• Set up secure email forwarding, aliases, and shared inbox structures upon request.
• Access Control & Licensing Troubleshooting: Manage the assignment of software licenses and system access.

Qualifications / Knowledge

• 2-3 years of proven IT Support Experience.
• Strong background in providing technical support both remotely and managing physical hardware assets.
• Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, Slack and managing other business application licenses.
• Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.
• Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).
• Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.
• Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.
• Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).
• Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.
• Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.
• Excellent communication skills and interpersonal skills.
• Highly organised, self-motivated and ability to work with a structured approval process.
• Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.

What we offer:

• 💵 Competitive salary and compensation packages
• 🍎 Fully paid medical and discounted dental schemes for employees and their family
• ✈️ Generous time off + bank holidays
• 💪 Onsite gym and wellness centre
• 🍔 Weekly Uber eats allowance and snacks provided in the office
• 🚲 Cycle to Work and Cycle Saver schemes
• 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
• 🐕‍ Employee Assistance Programme
• 📚 Paid study leave and personal leave.