Associate, Real Estate and Office Services

Workplace Operations & Employee Experience

• Serve as the primary on-site Office Services point of contact and oversee day-to-day workplace operations.
• Maintain a professional, secure, organized, and employee-ready office environment, including shared spaces, pantry, supplies, mail, shipping/receiving, and workplace services.
• Support the workplace needs of a 24/7 Operations Center, including seating, parking, access, shared spaces, and general office readiness.
• Support the workplace portion of employee onboarding by helping ensure desks, building access, parking, and general office readiness are coordinated with the appropriate teams.
• Support employee on-sites, leadership visits, and office events, including rooms, catering, transportation, vendors, and related logistics.
• Maintain familiarity with building procedures, emergency contacts, office service schedules, and key vendor contacts to ensure continuity of local operations.

Facilities, Property Management & Vendors

• Serve as the day-to-day liaison with property management, building security, engineering, parking, and other building teams.
• Coordinate building access, parking, maintenance, repairs, COIs, deliveries, vendor access, and other facilities requirements.
• Manage scheduling and day-to-day relationships with workplace vendors, including cleaning, pantry/beverage, furniture, moving, maintenance, shredding, and other office services.
• Proactively identify workplace issues, track them through resolution, and escalate as appropriate.

Space, Supplies & Inventory

• Maintain seating charts and coordinate desk assignments, shared seating, workstation changes, and capacity needs.
• Manage office furniture, supplies, and workplace inventory, including tracking, storage, and readiness.
• Coordinate with the appropriate internal teams when technology, security, or other specialized support is needed for the workplace.
• Anticipate workplace needs associated with headcount changes, onboarding, team on-sites, and operational schedules.

Office Moves & Projects

• Partner with RESO leadership, Corporate Security, IT, and other stakeholders on office moves, openings, buildouts, decommissions, and workplace projects.
• Coordinate on-site execution, including vendors, packing, furniture, deliveries, access, employee communications, and move logistics.
• Track project tasks, timelines, open items, and office readiness and communicate risks or roadblocks to the appropriate stakeholders.
• Participate in project meetings, site walkthroughs, vendor meetings, and move-in/move-out activities as needed.

Security & Access

• Partner closely with Corporate Security to administer employee badges/access, vendor and visitor access, and other physical security requirements.
• Maintain a security-minded approach to all workplace activities and ensure established access and security procedures are followed consistently.
• Follow security and operational protocols precisely; do not make exceptions or create workarounds without appropriate approval.
• Recognize when an issue requires escalation and engage RESO leadership, Corporate Security, People, IT, or other functional owners as appropriate.
• Support emergency preparedness, building incidents, and employee safety procedures in coordination with the appropriate teams.

Administration & Cross-Functional Support

• Manage office-related purchasing, receipts, invoices, expenses, and supporting documentation.
• Maintain accurate vendor, project, inventory, access, parking, and operational records.
• Provide regular updates to RESO leadership and proactively surface upcoming needs, risks, cost-saving opportunities, or operational improvements.
• Partner effectively with Corporate Security, IT, People, Finance, managers, property management, and other stakeholders.
• Draft and distribute clear, professional workplace communications regarding office operations, building updates, access, parking, events, and other employee-facing matters, as directed by RESO leadership.
• Support additional RESO projects and priorities as business needs evolve.

Employee Onboarding Support

• Support the workplace portion of employee onboarding, including coordinating desk assignments, building access, parking, and general office readiness with the appropriate internal teams.
• Coordinate directly with new hires to provide office-specific information and ensure they understand access, parking, and arrival procedures.
• Provide day-of onboarding support, including welcoming new hires, helping them navigate the office, directing them to their assigned workspaces, and addressing general workplace questions.
• Partner with People, IT, Corporate Security, and hiring managers to help ensure a smooth and welcoming in-office onboarding experience.

Qualifications

• 2+ years of experience in office services, workplace operations, facilities coordination, office management, hospitality, or a related role.
• High level of professionalism, maturity, discretion, and sound judgment.
• Strong security mindset and demonstrated ability to follow established policies, procedures, and protocols consistently and precisely.
• Ability to work independently while understanding decision-making authority, functional ownership, and when escalation or approval is required.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities through completion.
• Excellent written and verbal communication skills, including the ability to draft clear, professional employee and vendor communications and represent Gemini appropriately with employees, leadership, vendors, and building partners.
• Experience coordinating vendors and working cross-functionally with teams such as IT, Security, People, and Facilities.
• Strong working knowledge of Google Workspace and Slack is required; experience with workplace, access control, expense, or project-management systems is a plus.
• Comfortable with hands-on workplace responsibilities, including moving supplies, light office setup, and supporting office moves.
• Experience supporting a call center, operations center, or other 24/7 workplace environment is a plus.

It Pays to Work Here

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off