What You Will Do

Incident Management

• Act as an incident commander during live fraud attacks, coordinating containment and response across teams.
• Lead complex fraud investigations, identifying root causes and recommending permanent fixes to prevent recurrence.
• Assess the severity of fraud cases and escalate high-risk cases to the Manager or Compliance in a timely manner.
• Execute rapid containment actions (blocks, freezes, restrictions) to minimise fraud exposure during active incidents.

Rule Management

• Review, build, implement, and tune fraud detection rules to optimise accuracy and minimise false declines.
• Backtest rule logic against historical data to validate effectiveness before deployment.
• Monitor rule performance in production and iterate based on real-time data and investigation outcomes.
• Own the False Decline Rate for rules implemented by the Fraud Investigations team, keeping it within acceptable thresholds.

Quality Assurance & BPO Oversight

• Conduct quality assurance reviews on BPO fraud analyst casework, assessing both process adherence and decision-making accuracy.
• Provide structured feedback and coaching to BPO teams to drive continuous improvement in investigation quality.
• Define and maintain QA scoring frameworks and calibration standards.

Agent Building & Automation

• Build, deploy, and QA AI-powered agents and automation workflows that enhance fraud detection and investigation efficiency.
• Identify opportunities to automate repetitive investigation tasks and scale the team’s operational capacity.
• Partner with Engineering, Data, and ML teams to translate investigative insights into scalable tooling and controls.

Cross-Functional Collaboration & Reporting

• Engage with Product, ML, Engineering, and Compliance teams to support investigations and contribute to fraud mitigation strategies.
• Provide support to internal teams raising fraud queries, acting as a subject matter expert on fraud risk.
• Ensure accurate and timely documentation of fraud cases, maintaining clear records for internal reporting and external audit requirements.
• Identify gaps in tooling or processes and provide actionable feedback to improve detection accuracy and investigation efficiency.

What You'll Need

• 3+ years of experience in fraud detection, prevention, and investigation, preferably in financial services, payments, or e-commerce.
• Demonstrated experience leading complex fraud investigations from initial alert through to root cause analysis and remediation.
• Hands-on experience building, implementing, and tuning fraud detection rules, including rule backtesting and performance management.
• Strong understanding of fraud typologies, attack vectors, and emerging trends in the crypto and digital payments space.
• Experience with data analysis tools and the ability to derive conclusions and recommendations from large datasets (e.g. SQL, Excel, or BI tools).
• Excellent critical thinking and risk assessment skills—you can evaluate the likelihood and impact of fraudulent activity under pressure and make sound decisions.
• Strong attention to detail with the ability to maintain accuracy and thoroughness in a high-volume, fast-paced environment.
• Clear, professional communication skills with the ability to write concise case notes, escalations, and cross-functional updates.
• A proactive, ownership-driven mindset—you identify problems, propose solutions, and drive them to completion.

Benefits & Perks

• Competitive salary package
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
• Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
• Private Healthcare benefits: To protect you and your loved ones
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought
• Annual training budget: We support your training journey every step of the way
• Home office setup allowance: Create the home office of your dreams
• Remote working allowance: Those working fully remotely get a little extra for utilities
• Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
• Employee referral programme: Great people know great people, refer them to receive 10K in USDC
• Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
• Working in a disruptive and fast-growing company where excellence is rewarded.