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fintechOtheroffice
About this role
Join Plata as a Fraud Supervisor and lead the operation of fraud prevention and detection in Colombia. Be part of a financial revolution with growth and innovation opportunities.
Description
Join Plata, be part of the financial revolution that is starting its expansion in Colombia! We have just received our banking license in Mexico and are entering a stage of growth, constant innovation, and real opportunities for those who want to build something great!
Responsibilities
- Supervise the anti-fraud operation: investigations, alerts, workload, and priorities.
- Monitor indicators and SLAs: productivity, quality, and team performance.
- Manage critical cases: assess risks, coordinate escalations, and follow up on investigations.
- Ensure quality: validate processes, controls, and criteria applied in investigations.
- Develop the team and improve processes: provide feedback, support, and detect improvement opportunities based on trends and results.
Requirements
- Experience in fraud investigations, alert analysis, and operational risk mitigation.
- Experience in team coordination, workload assignment, and analyst support.
- Management of productivity, quality, SLA, and operational compliance indicators.
- Ability to analyze trends, identify fraud patterns, and generate operational reports.
- Experience collaborating with Risk, Compliance, Customer Care, Operations, or control areas.
- Analytical thinking, evidence-based decision-making, and prioritization skills.
- Leadership, effective communication, organization, and results orientation.
- Attention to detail, problem-solving, and focus on continuous improvement.
- Desirable experience in process improvement, controls, and fraud prevention strategies.
Conditions & Benefits
- Competitive base salary
- Productivity bonus
- Legal benefits
- Professional growth
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedOct 11, 2026 (1d ago)
Tags & Skills
fintechOtheroffice