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- Provide front-line operational support for 24/7 Linux HPC compute, storage, and interconnects. - Solve problem reports and questions posed by members of Jump's research community. - Respond to alerts in a timely fashion. - Participate in large, coordinated maintenance operations, including during evenings and weekends. - Work on global projects across a wide range of infrastructure. - Write code for diagnosing, resolving, and triaging difficult problems and automating frequently performed tasks. - Collaborate with team members and across teams to write code and testing infrastructures. - Manage relationships with outside vendors. - Implement and support performance monitoring and fault monitoring systems. - Develop and improve systems and user documentation. - Provide operational support as primary job function. - Adhere to all company cybersecurity and IT policies. - Participate in an on-call rotation. - Other tasks as assigned or needed.

- A desire for operational work as primary job function. - At least 2+ years of professional experience with Linux systems. - High performance computing (HPC) experience is a plus, but not required. - High proficiency with at least one programming/scripting language (e.g., Go, Python, C). - Ability to perform root cause analysis. - Strong verbal and written communication skills. - Strong collaboration skills. - Ability to independently manage complex projects and multiple workstreams. - Strong sense of urgency. - Willingness to perform regular operational maintenance work during evenings and weekends. - Ability to work effectively in a busy, open floor plan office environment. - Reliable and predictable availability.

- Work from company office an average of 5 days a week. - Must be willing to work a maintenance window of either Friday evening or Saturday morning on a rotationary basis.