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◆ 6/10
techSystem Architecthybrid
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About this role
We are looking for a Lead System Architect with over 6 years of experience to develop and evolve the architecture of management and monitoring systems in a hybrid work format.
Description
We are looking for a Lead System Architect with over 6 years of experience to develop and evolve the architecture of management and monitoring systems in a hybrid work format.
Responsibilities
Responsibilities
- Development and evolution of target architecture for management, monitoring (NOC/SOC), and support (ITSM, CRM, call center) systems.
- Making key architectural decisions regarding the choice of platforms and technologies for monitoring, service management, and customer service.
- Development and updating of key architectural documentation (concepts, architectural solutions, specifications, integration solutions).
- Analysis, formalization, and prioritization of requirements for management, monitoring, and support systems from business customers and operational teams.
- Defining methods and criteria for verification and validation of architectural solutions at all lifecycle stages.
- Conducting research in architectural patterns and best industry practices for monitoring systems (NOC/SOC), service management (ITSM), and customer service.
- Monitoring technological trends, initiating and justifying the implementation of new solutions to improve network operation efficiency and customer service quality.
- Defining architectural principles and requirements for successful integration of management, monitoring, and support systems with network elements and other IT systems of the operator.
- Ensuring the integrity and consistency of the implemented architecture during integration and acceptance testing.
- Expert interaction with vendors, technical teams, and stakeholders to ensure compliance of developed solutions with target architecture and standards.
Requirements
Requirements
- Higher technical education (fields: information systems, telecommunications, applied computer science).
- Experience as an Architect of complex cross-functional systems in the field of network operation and monitoring (NOC), service management (ITSM/ITIL), and customer service (CRM, call center) for at least 5 years.
- Deep knowledge of the architecture and components of monitoring systems (Zabbix, Prometheus, Nagios), incident management (ServiceNow, Jira Service Desk), and CRM platforms.
- Understanding and practical experience in applying industry standards (ITIL, eTOM, TM Forum) for describing business processes and service architecture.
- Experience in developing architectural documentation (architectural solutions, specifications, concepts).
- Systemic thinking, ability to analyze and synthesize architectural solutions based on large volumes of information from various subject areas.
- Effective communication skills for interaction between technical and business teams, vendors, and integrators.
- Experience in integration projects of complex software is a plus.
Conditions & Benefits
Conditions
- Full-time employment.
- Labor contract.
- Schedule: 5/2.
- Hybrid work format (Moscow).
Job Details
Market range (est.)$120k–$245k
LocationHybrid
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 29, 2026 (13d ago)
Tags & Skills
techSystem Architecthybrid
Tech Stack
NOCSOCITSMCRMServiceNowJira Service DeskZabbixPrometheusNagiosITILeTOMTM Forum
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