Role in brief
Figure is a blockchain-native capital marketplace seeking a Licensed Partnerships Account Manager to oversee key lending partner relationships in mortgage and fintech. Candidates with strong relationship management experience and technical aptitude should apply.
About the role
In this role, you will manage relationships with private-label lending partners, focusing on the mortgage, banking, and fintech sectors. Your responsibilities will include tracking performance metrics, collaborating with various internal teams, and guiding partners through integration and ongoing adoption.
Success in this position involves leveraging your expertise to drive growth and engagement with partners. You will serve as a trusted advisor, providing insights and recommendations while maintaining strong documentation and operational consistency.
The salary range reflects the base compensation along with potential bonuses and equity options.
Skills that matter here
- relationship management: This role requires managing and nurturing relationships with key lending partners.
- technical aptitude: You will need to understand Figure's applications and mortgage-related workflows.
- communication skills: Strong written and verbal skills are essential for effective partner interactions.
- data analysis: The ability to translate data into actionable insights is crucial for identifying opportunities.
- organizational skills: Excellent attention to detail and organizational skills will help in maintaining CRM hygiene.
Who this role suits
- A professional with over three years of experience in customer success or account management.
- Someone who thrives in fast-paced environments and can manage multiple priorities effectively.
- An individual with strong analytical skills and a solutions-oriented mindset.
- A team player who is comfortable collaborating across various departments.
From the employer
- Manage relationships with key private-label lending partners across mortgage, banking, and fintech
- Track and interpret performance metrics to identify trends, opportunities, and risks
- Collaborate with finance, legal, product, marketing, credit, and technical teams to support partner needs
- Guide partners through integration, implementation, and ongoing adoption initiatives
- Lead QBRs and partner discussions that clearly tie goals to measurable outcomes
- Serve as a trusted advisor for partner leadership, providing insights and strategic recommendations
- Support escalations and coordinate with internal teams to drive resolutions
- Identify opportunities to increase engagement, expand use cases, and grow revenue
- Maintain strong CRM hygiene, operational consistency, and clear partner documentation
- Represent partnerships at events and leverage industry touchpoints to strengthen relationships
- 3+ years of experience in enterprise customer success, relationship management, or account management
- High technical aptitude with the ability to learn Figure’s applications and understand mortgage-related workflows
- Strong written and verbal communication, presentation skills, and relationship-building ability
- Solutions-oriented mindset with the ability to translate data into actionable insights
- Proven success achieving and exceeding performance targets
- Strong organizational skills with excellent attention to detail
- Comfort working in a fast-paced, evolving environment with multiple priorities
- Operational rigor with strong CRM discipline and dependable follow-through
- Ability to travel up to 15%
- Plus: experience in mortgage, blockchain, and/or fintech environments
- Salary Base Compensation Range: $96,400 - $144,600/yr
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
Questions about this role
What is the remote policy?
The position is remote, but specific location requirements are not mentioned.
What are the salary and benefits?
The salary range is $96,400 - $144,600 per year, with a 25% annual bonus target and comprehensive benefits.
What skills are required for this role?
Candidates should have experience in relationship management, technical aptitude, and strong communication skills.
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