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cryptotechOtherremote
About this role
Join Coinbase as an Operational Excellence Senior Program Lead to optimize workflows and enhance customer experience in a remote-first environment. Drive impactful initiatives and collaborate with cross-functional teams to improve quality and efficiency.
Description
At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency; it’s a place to be pushed past your perceived limits.
Responsibilities
- Own program strategy for broadly scoped CX operations initiatives.
- Design and optimize end-to-end CX workflows.
- Partner with Product, Tooling, WFM, Analytics, and Operations.
- Build and maintain CX standards and governance.
- Drive change management at scale.
- Leverage operational metrics to identify opportunity areas.
Requirements
- 7+ years in customer support operations, process excellence, or program management.
- Proven experience designing end-to-end workflows.
- Demonstrated ability to lead cross-functional programs.
- Strong data and experimentation mindset.
- Track record producing structured decision docs.
Conditions & Benefits
- Base salary range: $130,900 — $154,000 USD.
- Total compensation may include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Job Details
Salary$98,000–$162,000
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedSep 14, 2026 (6d ago)
Tags & Skills
cryptotechOtherremote