• Coordinate ATM installations nationwide, including scheduling, partner alignment, and execution.
• Own the lifecycle of deployed machines—track performance, maintenance needs, upgrades, and relocations.
• Manage vendor relationships end-to-end: onboarding, scheduling, performance monitoring, and issue resolution.
• Create and manage service tickets for installations, maintenance, and incidents; ensure timely closure and accurate records.
• Act as the primary point of contact for retailers and service partners, providing updates on installs, maintenance, and ongoing support.
• Review and approve vendor invoices, ensuring accuracy, cost control, and policy compliance.
• Monitor field service SLAs and vendor KPIs, driving accountability and continuous improvement.
• Collaborate cross-functionally (Sales & Account Management, Warehouse, Marketing) to support deployments, in-store branding and ongoing operations.
• Identify and implement process improvements to increase efficiency, reduce downtime, and enhance service quality.
• Support inventory planning and logistics coordination related to machine deployments and replacements.
• Manage and prioritize support tickets and escalations that come through the service desk.
• Conduct adhoc analysis on performance of BATM network to find suitable solutions for improving uptime of machines.
• Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders.
• Perform additional related duties as required to support the operations team.

• 2+ years of experience in operations, logistics, field service coordination, or vendor management.
• Strong organizational skills with the ability to manage multiple workflows (installs, maintenance, vendors, etc.) simultaneously.
• Experience working with external vendors or service providers is a strong asset.
• Excellent communication skills with the ability to manage stakeholders and resolve issues proactively.
• Nothing gets missed - Strong attention to detail
• Analytical and problem-solving mindset with attention to detail and accountability.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Proficiency in Google Suites and spreadsheets

NICE TO HAVE:

• Experience in field operations.


• Background in project planning and coordination.


• Experience reviewing, validating, and reconciling vendor or service invoices

• Competitive Salary & Benefits – We value and reward our team members.
• Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.
• Professional Development – Opportunities for learning and growth.
• Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.
• Impactful Work – Play a key role in a growing company and make a real difference.