People Operations Specialist

About the role

At Bitvavo, you'll play a crucial role in managing the employee lifecycle and supporting HR operations within a fast-growing digital assets trading platform. This role involves handling onboarding, offboarding, and various administrative tasks while ensuring compliance with Dutch labor laws.

You will be the first point of contact for employee inquiries and will collaborate closely with People Business Partners and other stakeholders. Success in this role means maintaining accurate employee data and streamlining HR processes to enhance the overall employee experience.

Skills that matter here

• People Operations: This role requires at least 3 years of experience in People Operations or HR Generalist roles, focusing on Dutch labor law.
• HRIS systems: Experience with HRIS systems is desirable for managing employee data efficiently.

Who this role suits

• A detail-oriented professional who values accuracy and reliability.
• Someone comfortable managing multiple administrative processes across different entities.
• An individual with experience in fast-paced tech or scale-up environments.
• A proactive communicator who can collaborate effectively with various teams.

From the employer

What You’ll be Doing

• Act as the first point of contact for employee inquiries, managing and resolving requests through our ticketing system within defined SLAs, and support benefits administration and documentation updates
• Provide day to day support across the employee lifecycle, including onboarding, offboarding, contracts, benefits, visas, leaves and data changes, across our multi entity setup
• Input and validate employee data in Personio, supporting accurate and up to date digital employee files across our entities
• Prepare basic payroll mutations, such as salary changes, allowances, deductions and leave requests, and support the payroll accuracy process
• Coordinate onboarding and offboarding tasks end to end, ensuring a smooth and unified experience for new hires and leavers
• Assist in creating and maintaining People Ops documentation, templates and checklists, and help spot opportunities to streamline manual steps in the processes you run
• Maintain data accuracy and contribute to monthly reporting
• Escalate non standard, high risk or complex issues to the Team Lead with clear context
• Build growing knowledge of People Ops processes, compliance requirements across our entities, and HRIS capabilities
• Collaborate closely with People Business Partners, Talent Acquisition, managers and other business stakeholders to provide high quality operational support

What We’re Looking For

• At least 3 years of experience in a People Operations or HR Generalist role, including a mandatory minimum of 2 years of experience in the Dutch market with Dutch labour law
• Reliable, detail oriented, and genuinely care about getting things right for the people you support
• Comfortable owning recurring processes end to end, but know when to loop in your Team Lead with the context they need to make fast decisions
• Ideally gained in a fast paced, tech or scale-up environment
• Comfortable managing administrative processes across multiple entities
• Strong prioritization and attention to detail, able to handle multiple open threads at once without losing accuracy
• Excellent written and verbal English communication skills
• Desirable: Exposure to HR practices in other European countries; Experience with HRIS systems, EOR services or ticketing systems

What We Offer

• Market-competitive offerings that go beyond compensation alone
• A commitment to building a diverse and inclusive environment where everyone can thrive