This role is closed
Airbnb is no longer accepting applicants for this position. Browse other live web3 jobs or check out similar roles below.
◆ 8/10
techOtherremote
About this role
Join Airbnb as a Policy Manager for Quality, focusing on developing policies that enhance the experience for hosts and guests. Collaborate with cross-functional teams to establish quality standards and ensure effective policy enforcement.
Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Responsibilities
Responsibilities
- Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays.
- Draft clear and scalable policy frameworks that keep pace with product innovation.
- Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal.
- Guide policy operationalization efforts in partnership with cross-functional stakeholders.
- Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables.
- Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate.
Requirements
Requirements
- 10-12+ years experience in a Policy or Trust and Safety role.
- Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale.
- Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise.
- Experience designing policies for consumer two-sided marketplaces.
- Demonstrated capacity for critical thinking, research, and analysis.
- Strong attention to detail.
- Exceptional writing and communication skills.
- Thoughtful business judgment, strategic thinking, and ability to work well under pressure.
- Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support business objectives.
- Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration.
- Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities.
- Ability to explain and simplify complex information to others.
Conditions & Benefits
Conditions
- Base pay range: $168,000 — $207,000 USD.
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
- Reasonable accommodations throughout the recruitment process for applicants with disabilities.
Job Details
Salary$168,000–$207,000
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedSep 14, 2026 (6d ago)
Tags & Skills
techOtherremote