Join Airbnb as a Product Manager for Community Support to drive product roadmaps and launches, ensuring a magical experience for users. Collaborate with cross-functional teams and represent the voice of the user.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- Develop and maintain a product vision, strategy, and roadmap for differentiated service.
- Synthesize feedback and translate it into product features.
- Develop a public facing messaging and narrative.
- Align product teams and cross functional partners.
- Make judgements and prioritization decisions that are in the best interests of our users.
- Efficiently execute to ship products and deliver impact for our business and users.
- Bachelor's degree or equivalent combination of education and progressive experience.
- 8+ years of product management experience.
- Experience creating product messaging and delivering to customers and the media.
- Demonstrated inbound and subject matter expertise.
- Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
- Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
- Demonstrated track record of product leadership in a cross functional environment.
- Built and scaled global consumer products and ecosystems that people love.
- Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
- Experience working on consumer products with a financial component.
- A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
- Excited to drive execution across teams in a fast-paced environment.
- Enjoy doing individual contributor product management work and staying in the details.
- Base pay range: $200,000 — $240,000 USD.
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
- Reasonable accommodations throughout the recruitment process for applicants with disabilities.