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techOtheroffice
About this role
Join Airbnb as a Senior Executive IT Support Engineer, providing high-touch technology support for executives. Leverage your technical expertise to enhance the executive experience and drive improvements across technology initiatives.
Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Responsibilities
- Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners.
- Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems.
- Maintain ownership of the executive experience when an issue spans multiple technologies or teams.
- Build trusted relationships with executives and Executive Business Partners.
- Own or coordinate executive technology lifecycle needs, including onboarding, offboarding, device transitions, and other changes.
- Proactively prepare for board and leadership meetings, travel, launches, demonstrations, and special events.
- Identify recurring issues and broader patterns, develop recommendations for improvements.
- Help shape Executive Support technical direction and improvement priorities.
- Represent Executive Support in major technology initiatives.
- Communicate complex issues, impact, risks, tradeoffs, and recommendations clearly.
- Develop technical standards, troubleshooting approaches, and knowledge; mentor other engineers.
- Contribute to broader AirSupport priorities when coverage allows.
- Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support when required.
Requirements
- 8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field.
- Strong hands-on technical capability across multiple technology domains.
- Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.
- Experience taking ambiguous technical or operational problems and driving work through implementation.
- Demonstrated ability to identify patterns across support issues and translate them into broader improvements.
- Experience leading cross-functional work and influencing decisions across teams.
- Ability to develop a clear technical point of view and make recommendations.
- Ability to build trusted relationships and communicate complex technical issues clearly.
- Excellent judgment, discretion, and composure in high-pressure situations.
- Demonstrated experience improving the capability of other engineers through mentoring and documentation.
- A proactive approach to support.
Conditions & Benefits
- Base pay range: $132,000 — $155,000 USD.
- May be eligible for bonus, equity, benefits, and Employee Travel Credits.
- Commitment to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
Job Details
Salary$132,000–$155,000
LocationOffice
AI Score★★★★★★★★☆☆ 8/10
PostedSep 20, 2026 (2h ago)
Tags & Skills
techOtheroffice
Tech Stack
enterprise IT supportworkplace technologysystems supportendpoint managementidentity and accesscollaboration platformsnetworking fundamentalsvideo conferencingAV