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Join IGT as a Product Support Rep III in Hyderabad, where you'll respond to customer inquiries and troubleshoot product issues in the gaming industry.
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
Qualifications
- Education: High School degree or equivalent; associates degree preferred.
- Experience: 2 - 4 years of related experience is required.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership