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◆ 8/10
gamingigamingOtheroffice
About this role
Join IGT as an IT Support Specialist I, providing first-line IT support and ensuring a seamless employee experience in a global gaming company.
Description
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences — powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Responsibilities
- Provide first-line technical support for hardware, software, and workstation-related issues.
- Image, configure, deploy, and track employee workstations across the organization.
- Support employee onboarding and offboarding by coordinating IT equipment and system access.
- Manage IT assets, inventory, and workstation locations, including office relocations.
- Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
- Create and maintain IT documentation and contribute to the department knowledge base.
- Support conference room technology and provide emergency assistance when required.
- Escalate and report recurring or complex technical issues.
- Coordinate warranty support with vendors and third-party providers.
- Assist with inventory procurement and IT infrastructure projects.
- Provide IT support for company and customer-facing events.
- Perform additional duties as assigned.
Requirements
- High school diploma required.
- Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.
- 0–2 years of experience in an IT support or Help Desk role.
- Experience supporting both on-site and remote users.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused approach with strong phone support and service skills.
- Basic troubleshooting experience with Microsoft Office applications and other software.
- Working knowledge of Windows operating systems and general computer hardware.
- Ability to quickly learn and apply new technologies and technical processes.
Conditions & Benefits
- IGT offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
- Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities.
Job Details
Market range (est.)$60k–$115k
LocationOffice
AI Score★★★★★★★★☆☆ 8/10
PostedOct 4, 2026 (8d ago)
Tags & Skills
gamingigamingOtheroffice
Tech Stack
IT supportMicrosoft OfficeWindows operating systemshardware troubleshooting