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Join IGT as a Field Service Technician to maintain and service gaming equipment in the Lake Charles area. Bring your technical skills to a global leader in gaming.
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
The Field Service Technician is responsible for maintaining and servicing IGT equipment at casino locations for the Lake Charles Louisiana area. You will be responding to customer locations to deliver supplies and to install, remove, or repair IGT equipment and communication devices.
- Performs advanced troubleshooting to identify, resolve, and provide root cause analysis.
- Performs installations and conversions with minimal supervision.
- Perform and/or assist on signage and merchandising installs with high proficiency.
- Perform configuring to all progressive controllers and merchandising equipment with high proficiency.
- Serves as customer contact on technical and service-related issues.
- Performs self-inventory audits with minimal variances.
- Assists with determining and defining daily objectives for site specific product installations, maintenance, and customer support.
- Perform software updates to all Games, FinTech, and Loyalty products with high proficiency.
- Performs other related duties as assigned and actively seeks out items that need addressing.
- Minimal to Moderate Supervision Required.
- Willingness to work overtime, on-call rotation, and weekend support as needed.
- High school degree or GED equivalent required.
- 3 - 5 years of experience in a customer service related position.
- 3 - 5 years of experience in technical repairs.
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
- Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators.
- Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.
- Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities.
- IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.