Responsibilities:

• Verification and high quality decision making: Evaluate and validate the accuracy of protocol-related proposals, apply structured reasoning to ambiguous scenarios and determine the best outcome and decision.
• Triage and resolution: apply knowledge and resourcefulness to resolve questions and issues on a very broad spectrum of topics.
• AI quality assurance and training: review AI generated responses, identify failures and support corrective training, contribute meaningful feedback to improve the overall systems.
• Systems improvement: identify recurring issues and provide structure feedback or solution suggestions and be willing to work cross functionally (marketing, product, eng) to improve our overall systems and product.
• Operational flexibility: take pride in your adaptability and collaborative approach to work, be comfortable pushing the boundaries as your work evolves day to day, and take ownership as a connective tissue between internal and external people and systems.
• Build deep working knowledge across both protocols and apply it to confident judgment calls on resolutions, escalations, and user support issues.
• Communicate efficiently and collaboratively with product, engineering, and marketing while balancing a cross-functional role with flexibility.

Why Work at Risk Labs?