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About this role
Join Everywhen as a Senior Client Services Specialist, providing exceptional client service in employee benefits. Remote, full-time position with a salary range of $74,750 – $120,750 USD.
Description
Everywhen is part of the wider Ardonagh Advisory Group, focusing on Employee Benefits. We are dedicated to delivering exceptional client service and supporting our colleagues.
Responsibilities
Responsibilities
- Provide exceptional client service and support to Consultants, clients, and insurers.
- Act as the first point of contact for day-to-day queries via phone and email.
- Proactively support policy renewals and new business.
- Manage the day-to-day running of an assigned client portfolio.
- Prepare draft client reports for renewals and new business requests.
- Ensure all work is completed right first time, maintaining high standards of accuracy and compliance.
- Keep client records and information fully up to date.
- Act as a role model within the team, demonstrating strong client service behaviours.
- Support the Team Manager with task delegation, mentoring, and training.
- Take ownership of referrals and escalations, ensuring timely resolution.
- Proactively identify opportunities to improve processes and service delivery.
Requirements
Requirements
- Proven customer service experience within financial services or insurance (minimum 3 years).
- Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years).
- Strong organisation and time management skills.
- Excellent communication skills and confidence dealing with clients and insurers.
- High attention to detail and a strong sense of ownership over your work.
- A positive, flexible team player who enjoys supporting others.
- Microsoft Office skills (essential).
- Industry qualifications such as IF7 or GR1 are desirable, but not essential.
Conditions & Benefits
Conditions
- A welcoming, supportive team environment.
- Opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service.
- Hybrid working options once established in the role.
- Ongoing training, development, and support with professional qualifications.
- A company culture that genuinely cares about your wellbeing, development, and career progression.
Job Details
Salary$74,750–$120,750
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedAug 29, 2026 (9d ago)
Tags & Skills
techOtherremote
Tech Stack
customer serviceemployee benefitsinsuranceMicrosoft Office