Senior Market Manager

A Typical Day:

• Supply Acquisition & Pipeline Development

- Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals. - Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators. - Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation. - Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience.

• Market Development & Launches

- Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring. - Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape. - Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region.

• Host Account Management & Optimization

- Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor. - Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations. - Support onboarding of new listings for assigned hosts, ensuring a seamless experience. - Design and deploy strategies to manage and optimize long-tail hosts across your markets. - Improve listing bookability through performance analysis and targeted host education.

• Cross-Functional Collaboration & Escalations

- Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives. - Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility. - Cascade host feedback to relevant stakeholders to inform product and policy decisions. - Educate hosts on significant product updates, policy changes, and platform best practices.

Your Expertise:

• 6+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate.
• Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment.
• Experience working cross-functionally across teams to influence change and drive results.
• Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting.

Skills & Competencies:

• Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry.
• Excellent negotiation skills and the ability to close complex, high-value partnerships.
• Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy.
• Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence.
• Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously.
• Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment.

How We'll Take Care of You:

• Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• The base pay range is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• Pay Range $139,000 — $163,000 USD.