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producttechProduct Manager
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About this role
Join MSP360 as a Senior Product Manager focusing on customer discovery and market research to enhance our backup and data-protection software for MSPs and IT teams.
Description
MSP360 builds backup and data-protection software for MSPs and IT teams: endpoint and server backup, Microsoft 365 / Google Workspace backup, immutable and cloud storage, and related management tools. Customers run multi-tenant environments. They care about restore reliability, license cost, storage cost, and how fast technicians can work.
Responsibilities
- Deep Customer Discovery: Conduct continuous user interviews, surveys, and win/loss analyses to deeply understand customer workflows, pain points, and feature needs.
- Customer Advisory & Beta Programs: Run early adopter programs, beta testing, and customer feedback loops to validate ideas before full rollout.
- Market & Competitive Intelligence: Analyze market dynamics, competitor offerings, and customer purchase motivations in the MSP and B2B IT space.
- Strategy & Roadmap: Define and advocate for the product vision and roadmap based on real user evidence, business goals, and NPS metrics.
- High-Level R&D Alignment: Translate customer requirements and business use cases into clear functional specifications for the engineering team (leaving daily sprint execution to dev leads).
- Product Analytics: Track key product usage metrics, feature adoption, and user satisfaction indicators to drive continuous improvement.
- Marketing & Sales Support: Partner with PMM and Sales teams to ensure new features address actual buyer needs and are clearly communicated to the market.
Requirements
- Experience: Minimum of 3–5 years in B2B Product Management (SaaS, Cloud Infrastructure, or Managed Services preferred).
- Strong CustDev Expertise: Proven track record of conducting user research, in-depth interviews, and converting qualitative feedback into actionable insights.
- Business & User-Centric Mindset: Ability to prioritize feature requests based on customer value and business impact rather than purely technical complexity.
- Analytical Skills: Experience working with usage data, NPS, retention, and qualitative feedback loops.
- Frameworks: Familiarity with Pragmatic Marketing, Product-Led Growth (PLG), or Continuous Discovery Habits is a big plus.
- Communication: Exceptional listening and communication skills in English (C1).
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★☆☆☆☆☆☆ 4/10
PostedOct 12, 2026 (13h ago)
Tags & Skills
producttechProduct Manager
Join Talent Pool
Subscribe to our Telegram channel
✓ Direct apply: you message the hiring person. No ATS.