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Join Plata as a Senior Product Manager to lead the KYB process, ensuring efficient account openings while maintaining compliance. Work at the intersection of compliance, engineering, and operations in a fast-growing fintech environment.
We are looking for a Senior Product Manager to own KYB (Know Your Business) — the stage where we examine a company end to end and decide whether to open an account or decline it. We launched a bank for businesses in Mexico a few months ago, and KYB is both its front door and its shield.
Responsibilities
- Work hand in hand with the Compliance team on which documents and data we request from businesses, how checks are run, and the rules for approving or declining companies.
- Balance regulatory requirements (CNBV, LFPIORPI, AML/CFT) against funnel conversion: removing unnecessary requirements, simplifying wording, and reducing back-and-forth with clients.
- Turn regulation into clear product rules: acceptable-activity matrices, risk scoring, and EDD criteria.
- Design the full case journey: how a complete document package reaches us, how OCR and data extraction work, and how a case is assembled and delivered to an analyst.
- Build the KYB analyst workspace — an interface where all company information is laid out so that analysis and decision-making take minutes rather than hours.
- Automate everything that can be automated: data cross-checks, integrations with registries and external sources, automated pre-checks, and analyst hints, including with LLMs.
- Define and own the metrics of the system: conversion to an open account, time to first response, cost per company, reviewing time, and false positives.
- Design the operating model for the analyst team: how many analysts we need, how cases are distributed, what the workday looks like, and which checklists, decision-quality standards, and QA processes support it.
- Set SLAs for every stage and build processes that hold those SLAs as volumes grow severalfold.
Requirements
- 5+ years of experience in product management, with a significant part in fintech, banking, or adjacent domains (onboarding, KYC/KYB, anti-fraud, compliance, risk).
- Experience building operations-heavy products, where the product is not only an interface but also processes, people, and SLAs.
- Strong data and funnel skills: you pull the numbers yourself, find bottlenecks, and quantify the impact of changes.
- Experience designing internal tools — back-office systems, admin panels, and workspaces for operational teams.
- Ability to work with regulatory and compliance requirements, translating legal language into product decisions without breaking either side.
- Experience launching products from scratch (0 to 1) in a fast-growth environment.
- B2 or higher English level for effective communication with an international team.
Conditions
- Relocation support to Mexico with assistance for the employee and their family.
- Flexible work from our office.
- Healthcare Coverage.
- Education Budget: Language lessons, professional training and certifications.
- Wellness Budget: Mental health and fitness activity reimbursements.
- Vacation policy: 20 days of annual leave and paid sick leave.