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aisupporttechCustomer Support
About this role
Join OpenAI as a Senior Support Engineer to provide technical guidance and support for enterprise customers, ensuring the best experience with our AI models. Collaborate with teams to solve complex issues and enhance support operations.
Description
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
Responsibilities
- Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.
- Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies.
- Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.
- In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates.
- Design and refine incident response processes and documentation across strategic customers, engineering and support teams.
- Analyze operational metrics and incident RCAs to identify areas for improvement.
- Provide support coverage during holidays and weekends based on business needs.
Requirements
- Have a Bachelor’s degree in Computer Science or a related field.
- Have 8+ years of experience in technical operations roles such as SRE/NOC.
- Have deep familiarity with modern monitoring, alerting, and observability practices.
- Have proven experience leading incident response for high-severity outages or service disruptions.
- Have strong skills in scripting or software engineering (e.g., Python or similar).
- Have solid understanding of cloud infrastructure and distributed systems fundamentals.
- Are effective at working cross-functionally in a high-trust environment.
Conditions & Benefits
- Hybrid work model of 3 days in the office per week.
- Relocation assistance to new employees.
Job Details
Market range (est.)$120k–$245k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 14, 2026 (6d ago)
Tags & Skills
aisupporttechCustomer Supportremote
Tech Stack
technical supporttroubleshootingmonitoring systemsautomationcloud infrastructurescriptingPython