◆ 7/10
aicryptotechweb3
About this role
Join Validation Cloud as a Senior Support Engineer to deliver exceptional customer experiences for enterprise blockchain products. Work remotely and collaborate with teams to resolve issues and improve support processes.
Description
Company Overview
[Validation Cloud](https://www.validationcloud.io/) is the AI platform powering Web3 finance. The company delivers products across Data x AI, Staking, and Node API—trusted by billions in staked assets with #1 global node performance. At the core is Mavrik, its proprietary intelligence engine that reimagines how institutions interact with and analyze Web3 data. Backed by over $20M in venture funding and a world-class team spanning San Francisco, New York, London, and beyond - Validation Cloud is building the future of the internet.Responsibilities
Key Responsibilities
- Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions.
- Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability.
- Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems.
- Create and maintain customer-facing documentation and internal runbooks to streamline issue resolution.
- Create and expand internal monitoring dashboards.
- Participate in the on-call rotation and lead incident response when necessary.
- Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements.
- Drive continuous improvements in support operations, tooling, and workflows.
Requirements
About You
- 6+ years of experience in technical support roles with a customer-facing component.
- Strong troubleshooting and debugging skills in distributed systems and cloud-native environments.
- Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives.
- Working knowledge of monitoring tools like DataDog and incident management best practices.
- Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders.
- Passion for delivering an outstanding customer experience through technical excellence and empathy.
Conditions & Benefits
Benefits
- 💸 Competitive salary and equity options
- 🏥 Comprehensive health insurance coverage, including medical, dental, and vision
- 🌴 Generous vacation time and paid time off
- 🌍 Fully remote work
- 🏙️ Biannual company offsite
- 🤝 Dynamic and collaborative work environment
- 🚀 Opportunity to work with a talented and passionate team in a fast-growing industry
- 📱 Cell Phone Stipend
- 💻 Hardware included
Job Details
Market range (est.)$120k–$245k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedSep 20, 2026 (5h ago)
Tags & Skills
aicryptotechweb3Customer Supportremote
Tech Stack
technical supporttroubleshootingcloud-native environmentsmonitoring toolsincident management