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◆ 6/10
aitechOtherremote
About this role
Perplexity is seeking a Strategic Business Operations Lead to manage customer relationships and lead projects for their API business, focusing on customer adoption and retention.
Description
Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.
Responsibilities
- Manage a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.
- Build account plans around adoption, value, and growth. Identify risks early and partner with Sales and account owners on renewals and expansion.
- Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and handoffs between teams.
- Lead strategic projects across the API business, with an initial emphasis on customer adoption and retention. Scope the problem, develop a recommendation, coordinate execution, and track outcomes.
- Run customer programs such as product and endpoint migrations, enablement, and rollout communications. Establish the audience, milestones, internal responsibilities, and follow-up needed for each.
- Coordinate customer communications for product updates, pricing changes, deprecations, and incidents, working with Engineering, Support, and commercial teams on accurate messaging.
- Analyze usage, consumption against commitments, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
- Build practical reporting, workflows, and automation that help the team manage a growing customer base. Partner with Finance and Billing Operations to improve the customer experience around credits, commitments, and billing.
- Bring insights from customers into API planning and take on additional strategic initiatives as business priorities evolve.
Requirements
- 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
- A track record of taking ambiguous business problems from analysis through implementation, including projects that require coordination across multiple teams.
- Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action.
- Strong relationship skills and a genuine interest in spending a substantial part of your time with customers. You can lead a conversation, understand their priorities, and take responsibility for the follow-up.
- Curiosity about APIs and AI products, with the ability to learn technical concepts and work effectively with engineering teams.
- Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with longer-term projects.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 27, 2026 (15d ago)
Tags & Skills
aitechOtherremote