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cryptocybersecuritysupporttech
About this role
Join BPM as a Support Analyst I in Bengaluru. This entry-level role in CyberSecurity IT Advisory involves handling support tickets and customer service, with opportunities for growth in IT.
Description
BPM stands for "Because People Matter". We are a forward-thinking, full-service accounting firm providing modern solutions to businesses worldwide. Our flexible work locations and schedules mean we have professionals across the continent.
Responsibilities
You Will:
- Provide first-touch for new trouble tickets submitted by our clients by email or phone.
- Own client communications for tickets as they pass through the ticketing system to resolution.
- Troubleshoot any and all technologies our clients use, including those which you have never seen before.
- Seek assistance from colleagues and experts to assist you with cases beyond your technical abilities.
- Proactively learn new technologies and train other staff members them.
Requirements
You Have:
- A Diploma or bachelor’s degree.
- 2+ years of work experience in any field.
- Excellent verbal and written communication skills with a customer service ethic.
- Great phone personality.
- A solid understanding of the troubleshooting process.
- Ability to prioritize and triage incoming requests.
- A robust desire to learn new skills and grow professionally.
- Humility to ask for help when you’re in over your head.
- General familiarity with computers and modern operating systems.
- Ability to work from home (Quiet environment, reliable power, and internet).
- Ability to follow directions.
Conditions & Benefits
You Ideally Have:
- Familiarity with ticketing systems.
- Specific knowledge of Windows and other Microsoft products.
- Expertise in Microsoft Office.
- Experience writing documentation.
- Previous IT or call center experience.
- Strong skills in using analogies to explain technical topics to non-technical users.
- Understanding of Microsoft Azure, specifically Intune.
Job Details
Salary$75,000–$125,000
LocationHybrid
AI Score★★★★★★★★☆☆ 8/10
PostedJun 18, 2026 (63d ago)
Tags & Skills
cryptocybersecuritysupporttechOtherhybrid
Tech Stack
customer servicetroubleshootingMicrosoft Officeticketing systemsMicrosoft AzureIntune