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Join BPM as a Support Analyst I in Bengaluru. This entry-level role in CyberSecurity IT Advisory involves handling support tickets and customer service, with opportunities for growth in IT.
BPM stands for "Because People Matter". We are a forward-thinking, full-service accounting firm providing modern solutions to businesses worldwide. Our flexible work locations and schedules mean we have professionals across the continent.
You Will:
- Provide first-touch for new trouble tickets submitted by our clients by email or phone.
- Own client communications for tickets as they pass through the ticketing system to resolution.
- Troubleshoot any and all technologies our clients use, including those which you have never seen before.
- Seek assistance from colleagues and experts to assist you with cases beyond your technical abilities.
- Proactively learn new technologies and train other staff members them.
You Have:
- A Diploma or bachelor’s degree.
- 2+ years of work experience in any field.
- Excellent verbal and written communication skills with a customer service ethic.
- Great phone personality.
- A solid understanding of the troubleshooting process.
- Ability to prioritize and triage incoming requests.
- A robust desire to learn new skills and grow professionally.
- Humility to ask for help when you’re in over your head.
- General familiarity with computers and modern operating systems.
- Ability to work from home (Quiet environment, reliable power, and internet).
- Ability to follow directions.
You Ideally Have:
- Familiarity with ticketing systems.
- Specific knowledge of Windows and other Microsoft products.
- Expertise in Microsoft Office.
- Experience writing documentation.
- Previous IT or call center experience.
- Strong skills in using analogies to explain technical topics to non-technical users.
- Understanding of Microsoft Azure, specifically Intune.
3 DeFi teams messaged me in 5 days
AI profile matched me perfectly
2 interviews in my first week
Hired in 9 days, no cold apps
Best web3 board, period
3 DeFi teams messaged me in 5 days
AI profile matched me perfectly
2 interviews in my first week
Hired in 9 days, no cold apps
Best web3 board, period
CV to offer in 11 days
DAO found me, not the other way
Passive search actually works here
Got 5 messages in first week
Only board I recommend now
CV to offer in 11 days
DAO found me, not the other way
Passive search actually works here
Got 5 messages in first week
Only board I recommend now
