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igamingsupportCustomer Supportremote
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About this role
Join our iGaming company as a Support Manager for LATAM markets, focusing on player communication and enhancing customer experience.
Description
We are a product iGaming company launching our own online operator in the LATAM markets.
Responsibilities
- Handle player inquiries via chat and email;
- Consult on platform operations, bonuses, tournaments, and gaming questions;
- Assist with payments: check receipts, statements, transaction IDs, and escalate complex cases;
- Conduct initial diagnostics of technical issues and report bugs to the development team;
- Support users until their issues are fully resolved;
- Work with internal admin tools and support instruments.
Requirements
- At least 1 year of experience in Customer Support in igaming;
- Experience with players from LATAM is mandatory;
- Spanish language is a big plus, especially if used directly in work;
- Attention to detail when handling payments and user data;
- Proficient written communication and ability to calmly interact with dissatisfied players;
- Independence and willingness to solve problems rather than just escalate tickets;
- Ability to quickly understand new processes and tools.
Conditions & Benefits
- Remote work without trackers;
- Night shifts according to GMT+3, schedule to be discussed during the interview;
- Opportunity to work with a product at the launch stage and influence support processes;
- Direct interaction with product and technical teams;
- Ability to propose ideas and influence customer experience;
- Quick decision-making without unnecessary bureaucracy.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★☆☆☆☆☆ 5/10
PostedSep 21, 2026 (1d ago)
Tags & Skills
igamingsupportCustomer Supportremote
Join Talent Pool
✓ Direct apply: you message the hiring person. No ATS.