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Join Betsson Group as a Systems Developer in Malta, where you'll enhance customer service operations through coding and technology. Make a meaningful impact by transforming technical challenges into real-world solutions.
Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.
- Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.
- Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.
- Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.
- Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.
- Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.
- Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.
- Strong technical expertise and problem-solving skills.
- Knowledge and experience in the following:
- Excellent written and spoken English.
- Academic background in Computer Science or Information Technology.
- Strong and efficient coding ability.