Key Responsibilities:

• Partner Integration & Support

- Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support. - Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions. - Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders. - Monitor integration progress and proactively address potential blockers to avoid delays.

• Cross-functional Communication

- Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines. - Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner. - Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle. - Facilitate meetings, discussions, and documentation to support smooth collaboration across teams.

• Process Optimization & Continuous Improvement

- Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality. - Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support. - Contribute to the standardization of processes to improve scalability and consistency across multiple integrations. - Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities.

• Additional Responsibilities

- Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination. - Assist in testing, validation, and quality assurance efforts related to integrations and system updates. - Take on other duties as assigned to support the broader Technical Operations and business objectives.

Qualifications:

• Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or a related field.
• Familiarity with tools such as Jira and Confluence.
• Excellent communication and interpersonal skills.
• Experience with at least one backend programming language (e.g., Java, Python, Node.js).
• Basic understanding of APIs, system integrations, and RESTful services.
• Experience with debugging, troubleshooting, and log analysis.
• Familiarity with SQL and basic database concepts.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Experience in technical support, operations, or integration roles is a plus.
• Exposure to Agile/Scrum methodologies is an advantage.
• Willingness to learn new technologies and adapt to changing requirements.
• Experience in fintech, SaaS, or similar tech-driven industries is a plus.

Additional:

• Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
• Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
• A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.