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Tempo is seeking a Technical Solutions Manager to enhance customer success and manage the full customer journey in enterprise payments on-chain.
Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech. Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century. We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more. We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!
What You'll Do
#### Pre-Sales & Solution Design
- Partner closely with the GTM team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding
- Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities
- Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed
#### Post-Sales & Partner Success
- Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch
- Build and manage onboarding programs that get partners live quickly and confidently
- Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution
- Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities
#### Ecosystem & Scale
- Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments — from Fortune 1000 enterprises to infrastructure providers and startup builders
- Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network
- Act as the voice of the customer internally — synthesizing feedback into product and GTM priorities alongside the Partnerships team
About You
- Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
- Deep familiarity with enterprise B2B sales cycles and the post-sales motion — you know how to carry a relationship from signed contract to scaled production deployment
- Comfortable operating across both business and technical stakeholders; you can hold a conversation with a CTO and a CFO in the same afternoon
- Experience working with developers, integration teams, or infrastructure partners is a strong plus
- High EQ and a service-oriented mindset; partners trust you and refer to you as a true extension of their team
Attributes
- Scrappy and hands-on — you'll roll up your sleeves on a complex integration without being asked
- Proactive and anticipatory; you identify problems before partners do
- Clear, compelling communicator who can translate technical complexity into business value
- Energized by ambiguity and the pace of an early-stage company
- Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins