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Join Coins.ph as a Technical Support Manager to lead the support team, optimize processes, and ensure high-quality technical support for users and partners in the fintech and crypto space.
Coins.ph is a leading platform in the fintech and digital currency space, providing payment services and trading solutions.
Key Responsibilities
- Team Management & Development: Build, manage, and develop the technical support team, formulate team OKRs, performance assessment standards, and talent training plans.
- Technical Support System Construction & Optimization: Establish and improve the technical support process to ensure standardized handling of support requests.
- Technical Issue Handling & Coordination: Lead the team to handle complex technical issues and coordinate internal technical resources.
- User & Partner Support: Ensure the team provides professional, timely technical support for platform users and partners.
- Compliance & Risk Control: Ensure compliance with company regulations and protect user data.
- Cross-departmental Collaboration: Work closely with R&D, product, and compliance teams.
Requirements
- Work Experience: 5+ years in technical support or related fields, including 2+ years in team management (preferably in fintech or digital currency).
- Professional Skills: Proficient in computer operation and troubleshooting common technical problems.
- Comprehensive Capabilities: Excellent team management, communication, and coordination skills.
- Education Background: Bachelor’s degree in computer science, IT, or related fields; relevant certifications preferred.
3 DeFi teams messaged me in 5 days
AI profile matched me perfectly
2 interviews in my first week
Hired in 9 days, no cold apps
Best web3 board, period
3 DeFi teams messaged me in 5 days
AI profile matched me perfectly
2 interviews in my first week
Hired in 9 days, no cold apps
Best web3 board, period
CV to offer in 11 days
DAO found me, not the other way
Passive search actually works here
Got 5 messages in first week
Only board I recommend now
CV to offer in 11 days
DAO found me, not the other way
Passive search actually works here
Got 5 messages in first week
Only board I recommend now
