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techfintechOtherremote
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About this role
MTS Bank is looking for a Technical Support Team Leader with over 6 years of experience to manage a team of 18, develop support processes, and enhance monitoring tools.
Description
MTS Bank is looking for a Technical Support Team Leader with over 6 years of experience to manage a team of 18, develop support processes, and enhance monitoring tools.
Responsibilities
Responsibilities
- Manage a technical support team of about 18 people
- Build and develop technical support processes from scratch
- Analyze team workload and efficiency, distribute personnel and competencies among product areas
- Organize the transition of support to a 12/7 schedule
- Establish incident management processes and handover systemic issues to development teams
- Enhance monitoring and support tools, set tasks for their development
- Work with logs and technical tools for diagnosing and localizing issues
Requirements
Requirements
- Experience in leading technical support teams, primarily 2nd line
- Experience in building support and processes from scratch
- Strong experience in team management, efficiency, and workload
- Understanding of interaction processes between support and development teams
- Ability to methodologically and technically establish monitoring
- Experience with logs and tools like Grafana, OpenSearch, or similar
Conditions & Benefits
Conditions
- Full-time employment
- Schedule: 5/2
- Work format: remote, hybrid, or office
Job Details
Market range (est.)$120k–$245k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedOct 17, 2026 (8h ago)
Tags & Skills
techfintechOtherremote
Tech Stack
technical supportteam managementprocess developmentincident managementmonitoring toolsGrafanaOpenSearch
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