Client Relationship Management

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
• Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly

Business Development & Growth

• Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
• Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events in the assigned region

Market Intelligence & Feedback

• Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
• Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
• Identify emerging trends in trading behavior and asset preferences among VIP client segments

Experience & Background

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
• Proven track record managing high-value client portfolios with demonstrable revenue impact
• Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
• Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage

Skills & Competencies

• Exceptional interpersonal and communication skills with the ability to build rapport across cultures
• Strong commercial acumen with ability to identify revenue opportunities and close deals
• Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
• Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
• Self-starter mentality with ability to operate autonomously in a fast-paced environment

Languages

• Fluency in English is required
• Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!