What You'll Achieve:

• End User & AV Support: Provide reliable onsite and remote technical support for Dublin/EMEA employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events, with clear communication and practical judgment.

• Employee & Device Lifecycle Operations: Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, returns, repairs, and deprovisioning.

• Operational Excellence: Leave EMEA IT Operations stronger than you found it by improving SOPs, Notion resource library content, handoffs, self-service resources, and support practices that scale beyond one person.

• Workflow Improvement & Automation: Identify and improve at least one recurring support workflow — such as onboarding, offboarding, provisioning, device setup, or self-service — using AI or lightweight automation to reduce manual work and repeat requests.

• Cross-Functional Collaboration: Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows, knowing when to escalate and how to keep employees moving without compromising controls.

Skills You'll Need to Bring:

• Professional fluency in English, with the communication skills to support Dublin employees directly and partner clearly with global teams across time zones.

• Flexibility to travel occasionally to support distributed EMEA office team members, onsite events, office launches, or hands-on IT needs across the region.

• Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN.

• Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems.

• Understands ITSM principles and has familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion.

• Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation with Corp Security, DART, or global IT partners.

• A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows.

• Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current.