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supporttechweb3defi
About this role
Join MTS as a 1st Line Support Specialist in Moscow. Handle customer inquiries and provide IT support.
Description
MTS is a leading telecommunications company in Russia, providing a wide range of services including mobile and fixed-line communications, broadband internet, and digital services.
Responsibilities
- Process and register inquiries received by phone and email;
- Classify and route inquiries in the ServiceDesk system;
- Perform tasks related to inquiries within the provided authority;
Requirements
- Knowledge of PC at the Administrator level;
- Practical experience in IT;
- Technical support skills;
- Clear speech;
- Attention to detail;
Conditions & Benefits
- Competitive salary;
- Strict employment according to the Labor Code of the Russian Federation;
- Medical insurance with dental care after the probation period;
- Access to a corporate library;
- Regular educational courses and training from the corporate university;
- Digital workspace (paperless hiring, coworking, electronic document management);
- Discounts and bonuses on products and services from MTS, MTS Bank, and partners;
- No dress code;
- Modern and cozy office 2 minutes from Technopark metro station;
- Cafe 'Mechta' with healthy breakfasts and delicious lunches;
- Gym in the office;
- Children's days and gifts;
- Financial assistance program in various life situations;
- Schedule 5/2 from 09:00 to 18:00;
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedJul 2, 2026 (80d ago)
Tags & Skills
supporttechweb3deficryptoCustomer Supportoffice