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Account Director

Remote
$65,000–$110,000
◆ 8/10 marketingtechweb3Account Manager
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About this role

Superside is seeking an Account Director to manage enterprise customer relationships, drive growth, and ensure high-quality delivery in a fully remote environment.

Description

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Responsibilities
  • Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
  • Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
  • Lead renewals and commercial negotiations in partnership with leadership.
  • Build strong relationships with senior stakeholders and procurement teams.
  • Translate customer goals into scalable creative programs and solutions.
  • Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
  • Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
  • Monitor account health, burn rates, and pacing to ensure performance and profitability.
  • Develop ROI-driven business cases that demonstrate the value of Superside’s model.
  • Identify opportunities to leverage AI and automation to improve customer outcomes.
  • Coach and develop PMs and Producers to raise the bar on delivery and customer management.
  • Partner with Creative, Product, and Operations to align on resourcing and execution.
Requirements
  • 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
  • Proven track record of managing and growing enterprise or high-value global accounts.
  • 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
  • Strong commercial acumen with ownership of revenue, retention, and growth targets.
  • Experience working with enterprise, SaaS, D2C, or B2B clients.
  • Proven ability to manage senior stakeholders and navigate complex organizations.
  • Experience leading and developing cross-functional teams.
  • Strong operational mindset with the ability to scale delivery while maintaining quality.
  • Ability to translate business objectives into actionable programs and outcomes.
  • Excellent communication skills with a structured, solution-oriented approach.
Conditions & Benefits
  • Remote-first work environment.
  • Join a global team of 60+ nationalities.
  • High performance, low ego culture.
  • Opportunities for mentorship and career growth.
  • Competitive salary range of $65,000 – $110,000 USD.
Job Details
Salary$65,000–$110,000
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedApr 18, 2026 (101d ago)
Tags & Skills
marketingtechweb3Account Managerremote

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