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Business Operations Manager / Director – Client Onboarding & Partnerships
Join Crypto.com as a Business Operations Manager/Director to lead B2B client onboarding and partnerships. Drive operational excellence and enhance client experiences in a dynamic fintech environment.
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
- Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
- Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
- Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
- Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
- Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
- Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
- Represent OG.com in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
- Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.
- 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
- Experience at a top-tier management consultancy is a huge plus. We value candidates who can diagnose problems, structure ambiguity, and redesign systems rather than simply execute tasks.
- Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts, for institutional clients is a strong plus.
- Direct exposure to institutional clients is required.
- Experience with CFTC-regulated entities, including exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers or other comparable regulated market structures is highly valued.
- Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes is a strong plus.
- Fintech experience is required, ideally at a high growth or category leading fintech operator. Crypto or digital assets experience is welcome and viewed favorably.
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.