Business Operations Manager / Director – Client Onboarding & Partnerships at Crypto.com · Web3Vacancy
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Business Operations Manager / Director – Client Onboarding & Partnerships

Hybrid
$98,000–$162,000
◆ 8/10 cryptofintechoperationsOperations Manager
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About this role

Join Crypto.com as a Business Operations Manager/Director to lead B2B client onboarding and partnerships. Drive operational excellence and enhance client experiences in a dynamic fintech environment.

Description

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Responsibilities
  • Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
  • Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
  • Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
  • Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
  • Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
  • Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
  • Represent OG.com in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
  • Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.
Requirements
  • 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
  • Experience at a top-tier management consultancy is a huge plus. We value candidates who can diagnose problems, structure ambiguity, and redesign systems rather than simply execute tasks.
  • Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts, for institutional clients is a strong plus.
  • Direct exposure to institutional clients is required.
  • Experience with CFTC-regulated entities, including exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers or other comparable regulated market structures is highly valued.
  • Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes is a strong plus.
  • Fintech experience is required, ideally at a high growth or category leading fintech operator. Crypto or digital assets experience is welcome and viewed favorably.
Conditions & Benefits
  • Competitive salary
  • Attractive annual leave entitlement including: birthday, work anniversary
  • 401(k) plan with employer match
  • Eligible for company-sponsored group health, dental, vision, and life/disability insurance
  • Work Flexibility Adoption. Flexi-work hour and hybrid set-up
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Job Details
Salary$98,000–$162,000
LocationHybrid
AI Score★★★★★★★★☆☆ 8/10
PostedAug 19, 2026 (22h ago)
Tags & Skills
cryptofintechoperationsOperations Managerhybrid
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