What You'll Do

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
• Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
• Represent OG Broker in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.

Preferred Experience

• Valid NFA Series 3 license required (or ability to successfully obtain within 90 days of start date).
• 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
• Experience at a top-tier management consultancy is a huge plus. We value candidates who can diagnose problems, structure ambiguity, and redesign systems rather than simply execute tasks.
• Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts, for institutional clients is a strong plus.
• Direct exposure to institutional clients is required.
• Experience with CFTC-regulated entities, including CME, derivatives exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers or other comparable regulated market structures is highly valued.
• Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes is a strong plus.
• Fintech experience is required, ideally at a high growth or category leading fintech operator. Crypto or digital assets experience is welcome and viewed favorably.

Preferred Skills

• Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority.
• Excellent written and verbal communication skills, with the presence to represent Nadex credibly with sophisticated institutional clients.
• Analytically rigorous and systems-oriented, with a strong ability to identify root causes, build frameworks, and design scalable operating models.
• Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through.
• Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business.
• Agentic workflow management experience is a strong plus, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously.
• Continuous improvement mindset; you are energized by making complex processes clearer, faster, and more reliable.
• Collaborative, direct, low-ego, and highly accountable.
• Comfortable operating in a fast-moving, lean environment where you may need to build the playbook while executing.

Benefits

• Competitive salary.
• Attractive annual leave entitlement including: birthday, work anniversary.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up.
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.