Senior Business Operations Associate

What you’ll do

• Real-time business and team alignment

- Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders. - Translate business priorities into clear workflows, owners, decision points, and next actions. - Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution. - Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward. - Stay informed about market, product, and digital-asset developments that may affect internal priorities.

• AI-enabled production workflows

- Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows. - Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria. - Support the deployment of AI-agent capabilities into reliable production processes. - Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs. - Build practical feedback loops between business users, AI agents, and Engineering.

• Quality, handoffs, and escalation

- Own quality standards for AI-assisted and AI-driven internal processes. - Ensure that workflows have clear inputs, outputs, ownership, approval points, and escalation paths. - Monitor process performance and identify when an agent or workflow requires human intervention. - Investigate execution failures, incomplete handoffs, inconsistent outputs, and operational gaps. - Drive issues to resolution and ensure that lessons learned are incorporated into the relevant workflow or SOP.

• Cross-functional execution

- Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Customer Support, and other teams. - Coordinate complex initiatives with multiple dependencies and changing deadlines. - Prepare concise updates, decision summaries, operating trackers, and escalation notes. - Support internal launches, process changes, and other high-priority initiatives. - Act as the connective layer between business stakeholders and technical teams.

• Urgent internal support

- Provide reliable coverage for urgent internal issues when required.

What we’re looking for

• Strong business judgement and practical problem-solving skills, with an operations, client, or product-operations mindset.
• Technical literacy to work with Engineering on AI agents, prompts, workflows, APIs, and automation.
• Clear, concise, and responsive communication, with strong follow-through across multiple stakeholders.
• Ability to prioritise under uncertainty, manage ambiguity, and make sensible trade-offs.
• Comfort working in an AI-native environment with multiple AI agents across functions.
• High attention to detail and reliability when handling sensitive or high-impact workflows.
• Willingness to learn quickly and balance speed with quality, controls, and human oversight.