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MegaFon is looking for a Client Analytics Manager to analyze customer churn and create tools for KPI tracking. The role offers a hybrid/remote work format.
MegaFon is looking for a Client Analytics Manager to analyze customer churn and create tools for KPI tracking. The role offers a hybrid/remote work format.
Responsibilities
- Analyze reasons for customer churn and retention.
- Evaluate the impact of projects aimed at reducing churn.
- Create tools (dashboards/reports) for tracking KPIs.
Requirements
- Analytical thinking: ability to structure information and identify patterns.
- Willingness to work 5/2 in the office in Moscow (hybrid or remote in other regions).
- Data handling: proficient in SQL.
- Visualization: experience with Power BI, Tableau, or similar tools.
- Statistical analysis: basic knowledge of statistics and data analysis methods.
- Programming: basic knowledge of Python for data processing (preferred).
- Metrics: understanding of key product metrics and their interrelations.
- Documentation: ability to create technical specifications and analytical reports.
- Communication: ability to clearly convey thoughts to the team and stakeholders.
- Attention to detail: ability to notice small but important aspects.
- Self-organization: ability to plan work and meet deadlines.
- Proactivity: initiative in finding solutions and improvements.
- Critical thinking: ability to analyze information and make reasoned conclusions.
- Stress resilience: ability to work in multitasking and tight deadlines.
- Learnability: willingness to learn new tools and methodologies.
✓ Direct apply: you message the hiring person. No ATS.