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Join fun.xyz as a Client Success Manager to enhance enterprise client relationships and automate mid-market processes in a rapidly evolving fintech landscape.
Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently. While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult. Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance. For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience.
- Own enterprise relationships. A named share of the book: standing syncs, regular reviews, escalation when something breaks, and meeting clients in person.
- Be the second pair of hands. Cover the rest of the enterprise book so no client depends on one person being available.
- Own renewals and expansion. Keep your accounts renewing, spot the client whose usage has outgrown their tier, and keep our CRM straight enough that nothing is a surprise.
- Take mid-market, then automate it. Triage and kickoff for your share of mid-market, and build the self-serve alternative with the Client Success lead.
- Use AI, and speak EPD. Claude daily for drafting, data and turning recurring client questions into documentation rather than a faster reply — and give engineering, product and design the written context they need without becoming a bottleneck.
- 5+ years in client success or technical account management, owning named enterprise accounts at an API, infrastructure or payments company.
- Technical range to follow an integration and answer most questions yourself. You do not need to write production code.
- Strong AI skills and real fluency with Claude or an equivalent — already using it to do more than you otherwise could.
- Honest and forthright. You can run a difficult conversation, a renewal and a pricing discussion rather than defer any of them.
- Excellent async operator across time zones, and a strong internal communicator with engineering, product and design.
- Shape the future of payments and programmable money
- Work with bleeding-edge tech in a domain where innovation moves fast
- Join a mission-driven team focused on access, openness, and trust
- Be a key contributor, not just a cog—your work will ship fast and matter
- Collaborate with top-tier protocols, builders, and financial infrastructure providers.