Member of Protocols - Client Success & Operations Manager, Token Vesting
Join Anchorage Digital as a Client Success & Operations Manager for Token Vesting, managing client relationships and operational tasks in a fully remote role within the crypto space.
About Anchorage Digital
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota.
Responsibilities
- Own the full client lifecycle for protocols using Anchorage Digital's token vesting product.
- Drive operational and data execution — take in client spreadsheets, act as a temporary data admin, and upload, review, and validate client data for accuracy.
- Build and configure the series of complex APIs that connect the platform to clients' custody accounts.
- Communicate client reported bugs / needs directly with engineering team as primary point of contact.
- Lead a portfolio of protocol clients across both pre and post TGE.
- Manage ongoing operational needs — data changes, adding users, bug fixes, and other day-to-day requests.
- Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution.
- Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects.
- Listen to clients through a high cadence of meetings, surfacing issues early and discovering new opportunities.
- Contribute commercial impact by upselling investor-facing products and expanding existing relationships.
- Coordinate with existing CX, Custody, and Protocol team members for a mix of integrated service delivery.
Requirements
- A crypto background, with the ability to speak credibly with protocol teams and token issuers.
- A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability.
- Strong data and spreadsheet skills, with comfort performing data validation and quality control.
- Experience with API configuration or technical integration work.
- Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships.
- A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks.
- Commercial instinct — able to spot expansion, upsell, and conversion opportunities in the natural course of client work.
Conditions
- Fully remote work environment.
- Opportunity to grow into a prospect-closing function and to build analytics and reporting that surface actionable insights and support new revenue operations.
- Commitment to a welcoming and inclusive workplace.