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◆ 7/10
igamingCRM Manager
About this role
Join VBET as a CRM Promo Monitoring Specialist to manage CRM boards, ensure smooth workflows, and collaborate with teams to enhance operational excellence in the igaming industry.
Description
VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by SoftConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.
Responsibilities
- Own CRM-Jira board strategy: Oversee configuration, optimization and governance of boards to align with business processes across all products/regions.
- Drive operational excellence: Serve as the escalation point for complex issues; develop/refine workflows to improve tracking, resolution speed and cross-functional visibility.
- Ensure seamless integration: Collaborate with responsible teams to embed CRM activities into Jira workflows (task creation).
- Monitor performance & health: Detect bottlenecks, misconfigurations, or data inconsistencies; analyze metrics (cycle time, throughput) to recommend automation and process enhancements.
- Manage board tasks: Review task briefs and open tasks (promotions, access requests and etc.) for accuracy and compliance, track deadlines/materials, balance workload and assign to team members.
- Enable team success: Provide guidance and best practices to CRM teams on Jira usage, workflow adherence and reporting.
- Maintain transparency & documentation: Facilitate cross-functional communication through boards; document configurations, workflows, automation rules and policies.
- Innovate & comply: Evaluate new tools/methodologies for CRM-Jira integration; enforce adherence to regulations, offer types, bonus mechanics and audit requirements.
Requirements
- Ability to manage routine deadlines and high-volume reporting periods (e.g., promo launches, month-end closes) with composure and attention to detail.
- Mastery of Jira workflows, schemes, automation and board configuration.
- Deep knowledge of CRM tools, backoffice systems and player data management; ability to map CRM activities (task briefs) to Jira workflows.
- Proven ability to design/refine Jira workflows to improve issue tracking, resolution speed and cross-functional visibility; experience implementing automation to reduce manual overhead.
- Ability to prioritize tasks, meet deadlines and manage workload in fast-paced environments (e.g., live event reporting).
- Skill in analyzing Jira metrics (cycle time, throughput, bug resolution rates) using BI tools to drive process improvements and report on KPIs.
- Experience partnering with responsible teams to align Jira board governance with business objectives and company regulatory standards.
Conditions & Benefits
- Competitive experience-based salary
- Family health insurance
- Social events, corporate parties
- 4 paid days off during a year
- Learning and Development
- Transportation
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
Riskhigh-risk
PostedOct 8, 2026 (4d ago)
Tags & Skills
igamingCRM Manager
Tech Stack
JiraCRM toolsBI tools